Privacy Notice for Luxe Protection Films
At Luxe Protection Films, which can be accessed via www.Luxeprotectionfilms.com, safeguarding the privacy of our visitors is one of our top priorities. This Privacy Notice explains the kinds of information we collect and store, as well as how that information is used.
This notice outlines how Luxe gathers and manages your personal data when you browse our website, including any details you share when registering an account, subscribing to our newsletter, or buying any of our products or services.
Our website is not created for use by children, and we do not knowingly collect any personal information from individuals under the age of 13.
If you have any questions or would like more details regarding our Privacy Policy, please feel free to reach out.
General Data Protection Regulation (GDPR)
We at Luxe Protection Films act as the Data Controller for the personal information you provide.
We hold onto your personal data only for as long as it’s needed to meet the purposes explained in this Privacy Policy. Luxe will continue to store and use your information if required to meet legal responsibilities, resolve disputes, or uphold our internal policies.
What kind of personal data do we collect?
Personal data refers to any information that can identify you as an individual.
We may collect, store, use, and share different categories of personal data, which we’ve broken down as follows:
- Identity Information – such as your first and last name, any former names, user ID, marital status, title, birthdate, and gender
- Contact Information – including billing and shipping addresses, phone numbers, and email addresses
- Financial Information – bank account numbers and payment card data
- Transaction History – details about payments made by or to you, and your order history with us
- Technical Details – including your IP address, login information, browser type and version, time zone, location, browser plug-in data, operating system, platform, device ID, and other related tech used when accessing our website
- Profile Data – your account login, past purchases, preferences, interests, survey answers, and any feedback you’ve shared
- Usage Information – how you browse, use, or engage with our website and services
- Marketing & Communication Preferences – your choices about how we contact you, and whether you’ve opted in or out of marketing communications
We also gather and use aggregated data — stats and demographic info that doesn’t identify you. For example, we might combine overall Usage Data to track what percentage of users interact with a certain feature. This helps us understand general trends and improve our website and services.
How We Collect Your Personal Information
Direct Interactions
You may choose to share your information with us by filling out forms online or by contacting us via mail, phone, email, or other communication methods. This includes when you:
- Apply for any of our products or services
- Register for an account on our website
- Sign up for newsletters or other content
- Request marketing materials
- Take part in competitions, surveys, or promos
- Reach out with feedback or general enquiries
Automated Technologies
External Sources & Public Records
We may also receive your personal data from outside parties and publicly available sources, such as:
- Technical Data from:
- Analytics services like Google
- Advertising platforms
- Search engine data providers
Contact, Financial & Transaction Data from service providers that handle payments, logistics, and technical support
- Identity and Contact Info from:
- Data aggregators or third-party data services
- Public databases, including Companies House and the Electoral Register
How We Use Your Information and Why
|
Purpose
|
Type of Data
|
Legal Basis
|
|---|---|---|
|
To set up your account as a new customer
|
(a) Identity
(b) Contact |
|
|
To handle and complete your purchase, including:
- Managing billing and payments - Chasing any outstanding payments |
(a) Identity
(b) Contact (c) Financial (d) Transaction (e) Marketing & Communications |
(a) Contract performance
(b) Legitimate interest (to recover owed funds) |
|
To manage our ongoing relationship with you, such as:
- Notifying you of updates to our terms or policies - Responding to queries or complaints |
(a) Identity
(b) Contact (c) Profile (d) Marketing & Communications |
(a) Contract performance
(b) Legal obligation (c) Legitimate interest (to maintain updated records and support engagement) |
|
To allow you to participate in contests, giveaways, or surveys
|
(a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing & Communications |
(a) Contract performance
(b) Legitimate interest (to understand how customers engage and help our business evolve) |
|
To safeguard our website and business operations
(e.g. bug fixing, data review, security, and hosting) |
(a) Identity
(b) Contact (c) Technical |
(a) Legitimate interest (for smooth operations, IT services, fraud prevention, and organisational planning)
(b) Legal obligation |
|
To provide tailored web content and targeted ads, and measure their effectiveness
|
(a) Identity
(b) Contact (c) Profile (d) Usage (e) Marketing & Communications (f) Technical |
Legitimate interest (to understand user preferences, refine offerings, grow the business, and inform marketing efforts)
|
|
To use analytics tools to enhance our website, services, and user interactions
|
(a) Technical
(b) Usage |
Legitimate interest (to identify customer trends, keep our site relevant, and enhance our offerings)
|
|
To send marketing messages and personalised recommendations based on your preferences
|
(a) Identity
(b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing & Communications |
(a) Legitimate interest (for promotional purposes and business development)
OR
(b) Consent (if you've opted in) |
|
To conduct voluntary customer research via surveys
|
-
|
Legitimate interest (to gather feedback on our products/services and continue improving)
|
Direct Marketing
If you’ve shown interest in our products or services — either by requesting info or making a purchase — and haven’t opted out, we may send you marketing updates.
We might also look at bits of info like your identity, contact details, how you use our site, and your preferences to figure out what you might be into. That way, we can send you offers or updates that actually matter to you.
Marketing from Third Parties
How to Opt Out
Not feeling the marketing emails anymore? No worries — you can update your preferences anytime. Just log in to your account and tweak your settings, or click the unsubscribe link found at the bottom of any of our marketing messages.
Even if you opt out of promos, you’ll still hear from us when it comes to important stuff like your orders, service confirmations, warranty details, or any updates to our policies and terms.
European Economic Area (EEA)
If you reside within the European Economic Area (EEA), you are entitled to specific rights regarding your personal data. If you would like to know what personal information we hold about you, or if you would like us to remove it from our systems, please get in touch.
You have the right to:
- Request access to your personal data – You can ask us for a copy of the personal information we hold about you to confirm that we are processing it lawfully.
- Request corrections – If any personal data we hold is incorrect or incomplete, you can ask us to update it. In some cases, we may need to verify the accuracy of the new information provided.
- Request deletion of your data – In certain circumstances, you can request that we delete your personal information. This might apply if there is no valid reason for us to continue processing it, if you have successfully objected to the processing, if we’ve used your data unlawfully, or if we’re required to remove it to comply with legal obligations. However, please note there may be cases where we cannot fully comply due to legal or regulatory reasons, which we will communicate to you if applicable.
- Object to processing – You have the right to object to our processing of your personal data where we are relying on a legitimate interest (either ours or a third party’s). This includes any profiling based on those interests. In some cases, we may demonstrate that we have strong, lawful grounds to continue processing your data. You also have an unconditional right to object to your data being used for direct marketing purposes.
- Request data transfer – You may request to have your personal data transferred to you or a third party. We will provide the data in a structured, commonly used, and machine-readable format. This right applies to data processed automatically where you originally gave consent or where it was needed to fulfil a contract with you.
- Withdraw consent – If we rely on your consent to process certain types of personal data, you can withdraw that consent at any time. This won’t affect any processing already carried out before your consent was withdrawn, but it may affect our ability to provide some products or services. If this is the case, we’ll let you know.
- Request restriction of processing – You can ask us to temporarily halt processing of your personal data if:
- You want us to verify the accuracy of the data;
- Our use of the data is unlawful, but you prefer we don’t delete it;
- You need us to retain the data for legal purposes even if we no longer need it; or
- You’ve objected to our use of your data and we’re assessing whether we have overriding legitimate grounds to continue using it.
Log Files
LUXE Protection Films adheres to common industry practices regarding the use of log files. Like most websites, we automatically collect and store certain information when visitors browse our site. This is standard practice among web hosting providers and is part of their analytics services.
The data collected in these log files may include your IP (Internet Protocol) address, browser type, internet service provider (ISP), date and time of visit, referring and exit pages, and the number of clicks. None of this information is linked to any data that can personally identify you.
We use this information to analyse overall trends, administer the website, track visitor navigation through the site, and compile general demographic data to improve our services and user experience.
Cookies and Web Beacons
Similar to most websites, LUXE Protection Films uses cookies to enhance your browsing experience. Cookies allow us to store details such as your preferences and the specific pages you’ve visited on our site.
This data helps us tailor our website content to better suit your interests and browser settings, ensuring a smoother, more personalised user experience.
Privacy Policies
You can refer to this list to view the Privacy Policy of each advertising partner we work with.
Some third-party ad networks or servers may use tools like cookies, JavaScript, or web beacons in the ads and links shown on our site. These tools send data directly to your browser and may automatically capture your IP address. This information is often used to track the performance of their advertising campaigns and/or personalise the ads you see on other websites.
Please note that LUXE Protection Films has no control over or access to these third-party cookies.
Third-Party Privacy Policies
Our privacy practices don’t extend to external advertisers or websites. We recommend checking the individual privacy policies of these third-party advertisers for more insight into how they collect and use your data. These policies may also explain how to opt out of certain types of data tracking or advertising.
If you wish, you can disable cookies through your browser settings. For more specific instructions, visit your browser’s help site.
Children’s Information
We’re committed to safeguarding children while they explore the internet. We encourage parents and guardians to be actively involved in their children’s online activities.
LUXE Protection Films does not knowingly collect any personally identifiable information from children under the age of 13. If you believe your child has submitted such information on our site, please contact us right away — we’ll act quickly to delete that data from our records.
Data Security
We take the protection of your personal information seriously. Robust security measures are in place to prevent your data from being lost, accessed without permission, or misused.
Only authorised team members, contractors, or service providers with a legitimate business need have access to your information — and even then, only under strict confidentiality agreements.
We also have a dedicated procedure for handling any potential data breaches and will notify you and any relevant authorities if we are legally obligated to do so.
How We Use Your Personal Information
Our Legal Grounds for Processing Your Data
Under data protection law, we must have a valid reason (called a “legal basis”) for collecting and handling your personal data. Depending on the context, we rely on one or more of the following:
- Fulfilling a contract – When it’s necessary for us to process your information in order to carry out or enter into an agreement with you.
- Legitimate interests – Sometimes we need to use your personal data to run our business smoothly and securely, such as preventing fraud or improving your customer experience. Before doing so, we always make sure that our interests don’t unfairly impact your rights or freedoms. We won’t use your data in ways that override your interests unless you’ve given consent or the law allows it.
- Legal obligations – We may be required to process your data in order to comply with legal responsibilities. When this applies, we’ll clearly state the legal requirement we’re following.
- Consent – In cases where none of the above bases apply, we’ll only use your data with your explicit permission. For example, if you sign up to receive email newsletters or marketing updates, we’ll only send them if you’ve agreed to it.
Data Retention
How long do we keep your personal data?
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for — including any legal, tax, regulatory, or reporting requirements. In some cases, we may retain your information longer, such as in the event of a complaint or if there’s a potential legal dispute between us.
To determine how long your data is retained, we take into account the nature and sensitivity of the data, any potential risks if it’s misused, why we collected it in the first place, and whether those purposes can be met in other ways. We also factor in relevant legal and regulatory obligations.
In some circumstances, we may anonymise your personal data (so it can no longer identify you) for research or statistical purposes. In those cases, we may use that data indefinitely without further notice.
Online Privacy Policy Only
This privacy policy applies solely to information collected through our website and is valid for all visitors to our site. It does not apply to information gathered offline or through channels outside this website.
Contact Details
If you have any questions about this Privacy Policy, how we handle your personal data, or if you’d like to exercise your privacy rights, please reach out to us:
Business Name: Luxe Protection Films
Address: 33403 Western Ave, Union City, CA 94538
Telephone: (510) 952-9036
Email: Sales@Luxeprotectionfilms.com
Website: www.Luxeprotectionfilms.com
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