Terms and Conditions of the Site
Welcome to www.luxeprotectionfilms.com (the “Site”). BY ACCESSING OR USING THIS SITE, YOU CONFIRM THAT YOU ARE OF LEGAL AGE IN YOUR COUNTRY, HAVE THE AUTHORITY TO ENTER INTO A BINDING CONTRACT, AND AGREE TO FOLLOW AND BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS OF USE (“TERMS”). PLEASE READ THESE TERMS CAREFULLY. IF YOU DO NOT AGREE, YOU ARE NOT PERMITTED TO USE THIS SITE.
These Terms govern:
- Your use of the Site; and
- Any other related agreements or legal relationships with the Owner, in a legally binding manner.
Definitions for capitalized terms can be found in the relevant sections below.
The User must read these Terms carefully. The Site is provided by:
LUXE Protection Films
33403 Western Ave
Union City, CA 94587
Owner Contact E-mail: privacy@luxeprotectionfilms.com
Understanding as a User:
Please be aware that some sections of these Terms may apply only to specific categories of Users. For example, certain provisions may be relevant exclusively to Consumers, while others may apply to Users who are not Consumers. Whenever such distinctions exist, they will be clearly stated within the relevant clause. Unless otherwise specified, all terms apply to every User of the Site.
TERMS OF USE
Account Registration
To use certain features of the Service provided by LUXE, Users may need to register or create a User account by supplying all required information accurately and completely. While Users may access the Service without registering, this may limit the availability of some features or functionalities on the Site.
Users are responsible for maintaining the confidentiality and security of their login details. Accordingly, Users must select strong passwords, in accordance with the most stringent requirements permitted by the Site. By registering, Users acknowledge and accept full responsibility for all activities that occur under their account.
If a User suspects that their account or any personal information—including, but not limited to, login credentials or other sensitive data—has been compromised, disclosed without authorization, or stolen, they must immediately notify LUXE using the contact information provided in these Terms.
Account Termination
Users may terminate their account and discontinue use of the Service at any time by contacting LUXE using the contact details provided in these Terms.
Account Suspension and Deletion
LUXE reserves the right, at its sole discretion, to suspend or delete User accounts at any time and without prior notice if the accounts are deemed inappropriate, offensive, or in violation of these Terms. Suspension or deletion of an account does not entitle the User to any compensation, damages, or reimbursement. Additionally, if an account is suspended or deleted due to reasons attributable to the User, this does not relieve the User of any obligations to pay applicable fees or charges.
Cookies
The Site uses cookies to enhance your experience. By continuing to use the Site, you consent to the use of cookies in accordance with LUXE’s Data Privacy Notice and Cookie Policy.
No Interruption Users agree not to disrupt or attempt to disrupt the operation of the Site in any manner.
Content on the Site Unless otherwise indicated, all content on the Site is owned or provided by LUXE or its licensors. LUXE makes every effort to ensure that all Site content complies with applicable laws and does not infringe on third-party rights. However, if Users believe any content violates legal rights or regulations, they are encouraged to report their concerns using the contact details provided in these Terms, without prejudice to any legal rights they may have.
Rights Regarding Content on the Site – All Rights Reserved
LUXE retains all intellectual property rights to content available on the Site. Users may only use such content as necessary for properly utilizing the Service. Specifically, unless expressly permitted, Users may not copy, download, share, modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from Site content, nor permit others to do so via their account or device, whether intentionally or not. Where explicitly allowed on the Site, Users may download, copy, and/or share certain content for personal, non-commercial use, provided all copyright attributions and any specific requirements set by LUXE are observed. All statutory limitations or exceptions to copyright remain unaffected.
Access to External Resources
The Site may provide Users with access to external resources or content supplied by third parties. Users acknowledge and agree that LUXE has no control over these external resources and assumes no responsibility for their content or availability. Any terms and conditions relating to the use of third-party resources, including rights to their content, are established by the respective third parties. If no such terms are provided, relevant statutory laws will apply.
Acceptable Use
Users may only use the Site and its services for their intended purposes, in accordance with these Terms and all applicable laws. Users are fully responsible for ensuring their actions on the Site and/or Service do not violate any laws, regulations, or third-party rights.
LUXE reserves the right to take any necessary action to protect its legitimate interests. This may include restricting access to the Site or Service, terminating agreements, and reporting misconduct to relevant authorities. Such measures may be implemented if Users:
- Violate any laws, regulations, or these Terms;
- Infringe upon the rights of third parties;
- Cause substantial harm to LUXE’s legitimate interests; or
- Offend or harm LUXE or any third party.
CAN-SPAM Act, Telephone Consumer Protection Act, and Similar Laws
By using the Site, you establish a business or other relevant relationship with LUXE for the purposes of the CAN-SPAM Act, the Telephone Consumer Protection Act, and any other applicable laws governing unsolicited commercial communications. By accessing or continuing to use the Site, you consent to LUXE and its agents contacting you by phone, email, or other means to inform you about products, services, promotions, or other offerings of value.
Terms and Conditions of Sale
Unless otherwise indicated, the following terms and conditions of sale apply generally to transactions involving LUXE Protection Films (including its jurisdiction of incorporation and any related entities).
LUXE Paid Products
Certain products offered by LUXE on the Site are available for purchase. Details regarding pricing, purchase duration, and specific terms are provided in the relevant sections of the Site and during the purchasing process.
Product Descriptions
Product prices, descriptions, and availability are clearly specified on the Site and are subject to change without notice. While LUXE strives to represent products as accurately as possible, all images, colors, graphics, and descriptions are for reference only and do not constitute a guarantee of product characteristics. The precise features of your chosen product will be confirmed during the ordering process.
Purchasing Process
To make a purchase, users must select their desired product, review the purchase details, and submit the order. All steps, from product selection to order submission, form part of this process
Order Submission
By submitting an order, Users enter a binding agreement to pay the specified price, taxes, and any additional charges outlined during checkout. If additional information from the User—such as personal data, product specifications, or special instructions—is required, the User is obligated to provide it. Upon order submission, Users will receive a confirmation receipt via email. All further communications regarding the purchase will also be sent to the email address provided.
Pricing
All applicable fees, taxes, and additional costs (including delivery, if applicable) are disclosed to the User before an order is submitted. Product prices on the Site may be shown inclusive or exclusive of taxes and fees, depending on the section viewed.
Payment Methods
Accepted payment options are displayed during checkout. Certain payment methods may incur additional conditions or fees, which are specified on the Site. All payments are securely processed by third-party providers; LUXE does not collect or store payment details, but only receives payment confirmation. If a payment is declined or fails, LUXE is not required to fulfill the order, and any resulting costs are the responsibility of the User.
Retention of Ownership
Ownership of purchased products remains with LUXE until full payment is received.
Delivery
Products are shipped according to the Incoterms specified in your purchase order acknowledgment or invoice, or, if not stated, F.O.B. point of shipment. Title and risk transfer to the User upon delivery to the carrier. If LUXE pays shipping, we reserve the right to choose the carrier and shipping method. If the User requests alternate shipping arrangements, any additional cost will be charged to the User. Typical order fulfillment time is three (3) business days or less; however, lead times are as stated by LUXE and products may be backordered at LUXE’s discretion. LUXE may allocate product availability at its own discretion and is not liable for delays or failure to deliver by a certain date. LUXE may require prepayment and reserves the right to extend or deny credit and to suspend benefits for overdue accounts.
Failed Delivery
LUXE is not responsible for delivery issues arising from inaccurate or incomplete information provided by the User, nor is it liable for delays or damage once products are delivered to the carrier, if the User arranges shipping. If products are not received or collected as scheduled, they will be returned to LUXE. We will contact the User to arrange redelivery or other actions. Additional delivery attempts beyond the second may result in extra charges to the User.
Refunds
Unopened products may be returned within 30 days of receipt for a full refund. Custom cut or custom-manufactured products are not eligible for return.
User Rights
Right of Withdrawal
Unless exceptions apply, Users may withdraw from a contract within a defined period (typically 14 days) without giving a reason. Conditions for withdrawal, including eligibility, are detailed below.
Eligibility for Withdrawal
Rights of withdrawal mainly apply to European Consumers per EU law. Users who do not meet this definition are not eligible under this policy.
How to Exercise Withdrawal Rights
To withdraw, Users must notify LUXE with a clear statement of their intention to cancel the contract. This may be done using the model withdrawal form provided in these Terms or via any other clear communication. Notice must be sent before the withdrawal period expires.
When the Withdrawal Period Ends
For product purchases, the withdrawal right ends 14 days after the day the User or a party authorized by the User (other than the carrier) takes possession of the product. If multiple products are ordered and delivered separately, the period ends 14 days after the last item is received.
Effects of Withdrawal
If a User correctly exercises their right to withdraw from a contract, LUXE will reimburse all payments received from the User, including any standard delivery charges, if applicable. However, if the User selects a delivery method that is more expensive than the standard option offered by LUXE, any extra costs associated with that method will not be refunded.
Reimbursement will be processed promptly and no later than 14 days from the date LUXE is notified of the withdrawal decision. Unless agreed otherwise, refunds will be issued using the same payment method the User used for the original purchase. Users will not be charged any fees for receiving their reimbursement.
Unless LUXE has agreed to collect the Products, Users must return the Products or deliver them to LUXE—or to an authorized representative—without undue delay and no later than 14 days after notifying LUXE of their decision to withdraw from the contract. The return deadline is met if the Products are handed over to the carrier or returned as specified above before the 14-day period expires. LUXE may withhold reimbursement until the Products have been received, or until the User provides proof of return, whichever comes first.
Users are responsible only for any reduction in the value of the Products resulting from handling beyond what is necessary to determine their nature, features, and functioning.
Return shipping costs are the responsibility of the User.
Legal Guarantee of Conformity for Products
LUXE – US Users:
Disclaimer of Warranties
The Site is provided by LUXE strictly on an “as is” and “as available” basis. Your use of the Service is at your own risk. To the fullest extent permitted by law, LUXE expressly disclaims all warranties—express, implied, statutory, or otherwise—including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of third-party rights. No advice or information, whether oral or written, obtained from LUXE or through the Service will create any warranty not expressly stated in these Terms.
Without limiting the above, LUXE and its subsidiaries, affiliates, licensors, officers, directors, agents, partners, suppliers, and employees do not guarantee that:
- The content on the Site is accurate, reliable, or complete;
- The Service will meet your requirements or expectations;
- The Service will be available, uninterrupted, timely, secure, or error-free;
- Any defects or errors will be corrected; or
- The Service is free from viruses or other harmful components.
Any content or materials downloaded or otherwise obtained through use of the Service are accessed at your own discretion and risk. You agree that you are solely responsible for any damage or loss to your computer system, device, or data resulting from such actions.
LUXE does not warrant, endorse, or take responsibility for any products or services advertised or offered via third parties through the Service or any linked website or service, nor will LUXE be a party to or monitor any transaction between you and third-party vendors.Service accessibility and functionality may be affected by your browser, device, or operating system compatibility. LUXE is not responsible for any actual or perceived damages resulting from your use of the Site or Service.
Some laws—including certain federal and state regulations—may not allow the exclusion of implied warranties. The above may not apply to you in those cases. These Terms grant you specific legal rights, and you may have additional rights under applicable law. The disclaimers herein do not apply where prohibited.
Indemnification
You agree to defend, indemnify, and hold LUXE, along with its subsidiaries, affiliates, officers, directors, agents, partners, suppliers, and employees, harmless from any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising from:
- Your use of or access to the Service, including any data or content you transmit or receive;
- Your violation of these Terms;
- Your infringement of any third-party rights, including privacy or intellectual property rights;
- Your violation of any law or regulation;
- Any content submitted through your account, including access by third parties using your credentials;
- Your willful misconduct.
This obligation applies to the fullest extent permitted by law
General
No Waiver
Service Interruption
Service Reselling
Intellectual Property Rights
Changes to These Terms
Assignment of Contract
Contacts
Severability
US Users
Governing Law
California law, without regard to conflicts of law principles, shall exclusively govern LUXE’s sale of Products to the User. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The state or federal courts located within Alameda County, California shall have sole and exclusive jurisdiction and venue for any litigation between the User and LUXE. The User agrees to submit to the jurisdiction of these courts in the event of any dispute or legal action.
Dispute Resolution
Any dispute arising from or related to your use of or association with the LUXE Site will be resolved exclusively by binding arbitration under the Commercial Dispute Resolution Procedures and the Supplementary Procedures for Consumer-Related Disputes of the American Arbitration Association. The arbitration will take place in California and will be conducted in English. The arbitration award may be entered and enforced in any court of competent jurisdiction.
If arbitration is not permitted by law, or if either party seeks equitable relief not available in arbitration, any legal action must be brought only in the state or federal courts of Alameda County, California. You irrevocably consent to the jurisdiction and venue of these courts.
The Site
Agreement
Business User
Owner
Product
Service
Terms
User (or You)
Consumer
A User who is a natural person obtaining Products or Services for personal use, not related to their trade, business, craft, or profession.
LUXE Authorized Installers
Shop LUXE
Join the LUXE Dealer Network
customers.